Client Rights and Responsibilities

Guelph CHC will provide high quality, confidential services in an environment free of discrimination. We will be courteous, professional and respectful.

As a client of Guelph CHC, you have the right to:

  • State your thoughts and concerns
  • Be heard
  • Feel accepted
  • Be treated with respect
  • Be fully informed about your care
  • Understand your health care
  • Accept or refuse treatment and learn how doing so might impact your health
  • Feel safe while at the Guelph CHC
  • Take part, or not, in research or surveys
  • Privacy and confidentiality

You have the Responsibility to:

  • Act in a way that allows other clients and our staff to feel safe
  • Treat others with respect
  • Be accountable for your actions
  • Be on time
  • Attend the appointments and programs that we have set up together with you
  • Ask for the accommodations that you need
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