Client Commitments & Expectations Policy
Issue Date: March 29, 2017 / Last Revision Date: March 3, 2024
Accountable: Chief Executive Officer
Approved: Sept 2024
Engaging in care and services at the Guelph CHC is seen as a reciprocal relationship where we engage in collective care for one another; this includes responsibility for creating a safer environment and experience.
Please review our Health Equity Charter.
You have the right to:
- Be empowered to work in partnership with staff in the decisions that affect your care and well-being to achieve the best possible health outcomes.
- Share your experiences, thoughts, and concerns without fear of any negative impacts.
- Be treated with respect, dignity, and acceptance for your gender, sexual orientation, ethnic, cultural, religious values, and life circumstances.
- Understand your health and well-being and be fully informed about the care, service and/or program options available to you.
- Accept or refuse treatment recommended to you and learn how doing so might impact your health as well as being informed of holistic alternatives/supports
- Choose whether to take part or not in research or surveys to improve care and services.
- Have your privacy and confidentiality always respected.
- Show up as your self and be treated with hope-inspiring care.
- Share your needs, your boundaries and potential triggers
You have the responsibility to:
- Treat others with respect, including respecting the race, gender, sexual orientation, ethnic, cultural, and religious values of all Guelph CHC clients, visitors, volunteers, students, and staff.
Guelph CHC has the responsibility to:
- Provide training for staff that supports collective care and safety. This includes trauma-informed care, anti-oppression, harm-reduction, cultural safety and equity, diversity and inclusion training
- Ask about what would make you feel safe and do our best to meet your needs within our service capacity
- Acknowledge your self-empowerment and self-autonomy in all care and service decisions
- Treat you with respect and dignity, including respecting the gender, sexual orientation, ethnic, cultural, and religious values of all Guelph CHC clients, visitors, volunteers, students and staff.
