Client Rights and Responsibilities

CLIENT RIGHTS & RESPONSIBILITIES
Guelph CHC will provide high quality, confidential services in an environment free of discrimination. We will be courteous, professional and respectful.
As a client of Guelph CHC, you have the right to:

  • Express opinions and be heard in a manner that is open, honest and accepting
  • Feel accepted and included and be treated respectfully, fairly and with dignity
  • Have your privacy and confidentiality respected
  • Have individual differences respected
  • Be fully informed regarding all aspects of care or the service you are receiving
  • Refuse treatment or a particular service and to be informed of the consequences
  • Have a safe environment
  • Decide whether or not to participate in research
  • Give your informed consent
  • To make a complaint

You have the Responsibility to:

  • Treat others with respect and fairness without discrimination
  • Be accountable for your actions and accept consequences of behaviour
  • Be on time for appointments and programs
  • Attend your appointments and programs consistently in order to get the bestpossible care and service
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